Privacy policy

This policy covers the Tour Estate website and the bookings made through it. It is written by PS Tours, who decides what happens to the information described below.

It does not cover a site we link to. A museum, a developer or a social network you reach from here runs on its own terms.

Your name, the way to reach you, and the tours you book: the date, the meeting point, the number of travellers, and anything you told us that the day depends on — a mobility need, an allergy, the name that has to appear on a ticket.

If you write to us we keep the message and our reply, because a complaint or a refund is settled against what was actually said.

Payment card details are handled by our payment provider and are never stored on our servers. What reaches us is the last four digits and whether the payment succeeded.

To confirm and run your booking, to reach you about a tour you have booked, to take payment and issue a refund, and to keep the records a business is required to keep.

We write to you about offers only if you asked us to, and every one of those messages carries a way to stop them.

Guides, drivers and venue partners receive only what they need to run your tour on the day: usually a name, the size of the group, and a note that matters for access.

Our payment provider and the service that sends our email see what those jobs require. We do not sell your data, and we do not pass it to anyone for their own marketing.

This site sets no advertising cookies and runs no third-party analytics. Two things are kept in your browser, and both are there so that the site works:

• psl_lang — a cookie holding the language you last chose, so an Arabic reader is not sent to the English page on their next visit.
• pst_cart_v1 — the contents of your cart, kept in your browser's own storage. It does not leave your device until you check out.

Clearing your site data removes both. The site works without either: you will be asked for your language again, and the cart will be empty.

Booking and payment records are kept for as long as a business has to keep them for its accounts. Everything else — an enquiry that never became a booking, a note attached to a tour that has already run — is kept while it is useful and then deleted.

The site is served over an encrypted connection, access to booking records is limited to the people who need it to do their work, and card details never sit on our systems at all.

Nobody can promise that a system cannot be breached. What we can promise is what we would do about it: tell you, and tell you quickly.

You may ask for a copy of what we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to marketing at any time. Write to hello@tourestate.com and say which of those you want.

We will answer, and we will not charge you for asking. Where we cannot delete something — a paid booking that sits on an invoice, for instance — we will tell you what is left and why.

This site is not aimed at children and we do not knowingly collect information from one. A booking that includes a child is made by the adult responsible for them, and it is that adult we deal with.

We may revise this policy. The version on this page is always the current one, and the date above it is the date it was last revised. Where a change matters to a decision you have already made, we will say so rather than leave you to notice.

Every request about your data goes to one address: hello@tourestate.com. If a matter is urgent, call +971 2 555 0148 — the office answers Monday to Friday, 9:00 to 18:00 Gulf Standard Time.